I recently stayed at the Mercure Upper Mt Gravatt and had a mixed experience.
On the positive side, the reception staff were very accommodating. They assisted us with adding breakfast after check-in and even offered to move our room closer to the lift to better support my elderly mother. The free parking was a bonus, and the hotel’s location is excellent.
However, there were several areas that need improvement. Our room (305) had a broken door, and each time we opened it, it made a loud noise that could easily disturb other guests. Housekeeping standards were below expectations — dirty cups were left in the room, and the bed sheets were not changed over our three-night stay.
Breakfast was another disappointment. At $26 per person, it felt overpriced for the limited variety. The buffet offered the same items every day, and the à la carte options were very restricted.
Overall, while the staff and location were commendable, the condition of the room, housekeeping, and breakfast experience left much to be desired.
訪客用戶
家庭出遊
標準三人房
入住於2025年04月
4.0
評價於:2025年04月26日
Near garden city shopping mall, comfortable bed room, but no dental kitwas provided ever required it from service hotline
訪客用戶
夫妻/情侶出遊
標準大床房
入住於2025年07月
4.0
評價於:2025年08月05日
location is very good, service good, area quiet and only the property bit old, will recommend, definitely will stay again
Excellent location, very near to our friend group locations. Convenient to our dining venues. Very pleasant stay.
Eastellar76
家庭出遊
標準大床房
入住於2024年03月
5.0
超讚
評價於:2024年04月01日
확실히 좀 오래되었다는 느낌이 있지만 그렇게 신경은 안 쓰였습니다.
방이 깔끔하고 시내로 가는 버스도 걸어서 금방 탈 수 있어 편리합니다.
걸어서 10분 안으로 가든 시티 쇼핑센터도 방문할 수 있고 호텔 자체 주차장도 부활절 연휴인데도 여유롭습니다.
냉장고에 우유 대신에 물이 있는 게 좋았을 뻔 했지만 괜찮았습니다.
I recently stayed at the Mercure Upper Mt Gravatt and had a mixed experience.
On the positive side, the reception staff were very accommodating. They assisted us with adding breakfast after check-in and even offered to move our room closer to the lift to better support my elderly mother. The free parking was a bonus, and the hotel’s location is excellent.
However, there were several areas that need improvement. Our room (305) had a broken door, and each time we opened it, it made a loud noise that could easily disturb other guests. Housekeeping standards were below expectations — dirty cups were left in the room, and the bed sheets were not changed over our three-night stay.
Breakfast was another disappointment. At $26 per person, it felt overpriced for the limited variety. The buffet offered the same items every day, and the à la carte options were very restricted.
Overall, while the staff and location were commendable, the condition of the room, housekeeping, and breakfast experience left much to be desired.
訪客用戶
家庭出遊 標準三人房
入住於2025年04月
4.0
評價於:2025年04月26日
Near garden city shopping mall, comfortable bed room, but no dental kitwas provided ever required it from service hotline
訪客用戶
夫妻/情侶出遊 標準大床房
入住於2025年07月
4.0
評價於:2025年08月05日
location is very good, service good, area quiet and only the property bit old, will recommend, definitely will stay again
Excellent location, very near to our friend group locations. Convenient to our dining venues. Very pleasant stay.
Eastellar76
家庭出遊 標準大床房
入住於2024年03月
5.0
超讚
評價於:2024年04月01日
확실히 좀 오래되었다는 느낌이 있지만 그렇게 신경은 안 쓰였습니다.
방이 깔끔하고 시내로 가는 버스도 걸어서 금방 탈 수 있어 편리합니다.
걸어서 10분 안으로 가든 시티 쇼핑센터도 방문할 수 있고 호텔 자체 주차장도 부활절 연휴인데도 여유롭습니다.
냉장고에 우유 대신에 물이 있는 게 좋았을 뻔 했지만 괜찮았습니다.
M227746****
獨自出遊
高級大床房
入住於2025年08月
Jocelyn Sinha
家庭出遊
標準大床房
入住於2025年09月
訪客用戶
家庭出遊
標準三人房
入住於2025年04月
訪客用戶
夫妻/情侶出遊
標準大床房
入住於2025年07月
Cherry624
家庭出遊
高級大床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊
標準大床房
入住於2025年06月
Eastellar76
家庭出遊
標準大床房
入住於2024年03月
訪客用戶
夫妻/情侶出遊
標準大床房
入住於2025年10月
M60907****
家庭出遊
高級特大床房
入住於2024年09月
訪客用戶
商務出差
高級大床房
入住於2025年08月
M227746****
獨自出遊 高級大床房
入住於2025年08月
Jocelyn Sinha
家庭出遊 標準大床房
入住於2025年09月
訪客用戶
家庭出遊 標準三人房
入住於2025年04月
訪客用戶
夫妻/情侶出遊 標準大床房
入住於2025年07月
Cherry624
家庭出遊 高級大床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊 標準大床房
入住於2025年06月
Eastellar76
家庭出遊 標準大床房
入住於2024年03月
訪客用戶
夫妻/情侶出遊 標準大床房
入住於2025年10月
M60907****
家庭出遊 高級特大床房
入住於2024年09月
訪客用戶
商務出差 高級大床房
入住於2025年08月